Refund & Returns Policy
Our priority is your dog’s happiness and your peace of mind.
The 60-Day “Empty Bottle” Guarantee
We stand behind our formula 100%. If you are not completely satisfied with your purchase for any reason within 60 days, we will provide a full refund of your purchase priceβeven if the bottle is empty.
How to Request a Refund
We’ve made the process simple and stress-free for pet parents:
- 1
Email us at questions@advancedpup.com with your order number.
- 2
Confirm you are within 60 days of your original purchase date.
- 3
We process your refund to your original payment method within 5-7 business days.
Return Shipping & Eligibility
- Opened Products: Because of our “Empty Bottle” guarantee, we do not require you to ship used or opened containers back to us. There are no restocking fees for satisfaction-based refunds.
- Unopened Merchandise: If you wish to return unopened products, you may do so within 30 days of delivery for a full refund. In these cases, the customer is responsible for return shipping costs. Products must be in their original, sealed packaging.
Damaged or Defective Items
If your order arrives damaged (e.g., a broken seal or cracked bottle), please notify us immediately. We will ship a replacement at no additional cost to you. Please include a photo of the damage in your email to help our quality control team.
Shop with Confidence
Backed by our 60-Day “Empty Bottle” Guarantee, try our products risk-free today!
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